No one likes to pay for shipping. If I could afford to give everyone free shipping, I would. Unfortunately, the cost of shipping fragile items is significant. I calculate my shipping costs based on the size of the object and charge you as little as I can. Basically, you're paying one third of the cost, and I'm paying two thirds.
Most pieces (dinner plates, snack plates, and bowls, and cups) are 10.00 when shipped alone, and 5.00 when shipped with other pieces. Platters are 15.00 alone and 5.00 with other pieces.
Larger items like pitchers and vases are 15.00 when shipped alone, and 10.00 when shipped with other pieces.
Coasters are $5.00 when shipped alone, and FREE when shipped with other items.
I occasionally use recycled shipping materials, but prefer to use new (and more durable) boxes in order to ensure the safe arrival of your artwork. Also, FedEx and UPS won't always reimburse for broken pieces if they were shipped in recycled materials. So that's a bummer.
I ship as soon as possible, and orders usually go out via UPS within 48-72 hours. However, sometimes things are crazy busy or I am traveling and the shipment will be delayed, but in this case I will contact you. If you need the pieces more quickly than I am able to get them to you, I will refund your order ASAP.
More than anything, I want you to be happy with your new piece! I know it can be difficult to buy things online, and I do my very best to take accurate photos of the work I'm selling here.
If you are not satisfied with your order, please contact me within 30 days.
If something arrives broken, I will replace it with another similar item at no cost to you. If you are not happy with the item, I will offer you free shipping on a replacement item. If you would simply like to return the piece, I will refund you for the cost of the product (but not shipping).
Please feel free to communicate with me at any time about your new artwork! I love to receive photos of my pottery in use, and welcome any comments or questions.